Frequently Asked Questions

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Why does Vego Mode continue to run automatically for one minute every two hours after entering standby mode?

Vego Mode is designed as a continuous composting mode. Despite the completion of the pre-composting cycle, we continue to provide temperature control, ventilation, and occasional agitation to maintain optimal composting conditions within the bucket. This ensures a continuous composting process and prevents the Vego Meal from molding. If left uninterrupted, this process can last for up to 10 days before the device enters final standby mode.

How can I tell if the composted material is too dry or too wet?

A general rule of thumb is that the moisture level should be that of a well squeezed sponge. However, due to variations in moisture content of different kitchen waste, if you find your output too wet, we recommend starting a new cycle.

What can I put in Vego Composter?

Always
Fruit/Vegetable Scraps:
Banana peels, apple peels, tomato tops, onion bottoms, potato peels, avocado skins, carrot tops, vegetable & fruit ends, broccoli & cauliflower stems, apple cores, etc.
Tea & Coffee:
Loose tea and coffee grounds.
Meal Leftovers:
Small quantities of prepared foods like grains, egg shells, fish scraps, meat scraps, sauces, & dairy products (cheese, yogurt, etc.)
Herbaceous Houseplants:
Herbaceous plants (as opposed to woody varieties) have soft stems, leaves & flowers (under 2 in.)Starches:
Bread, pasta, rice, potatoes, cereals, oats and other grains.
Limited
Fibrous Waste:
Chopped up corn husks & nut shells.

Sticky Foods:
Honey, maple syrup, jams, nut butters, etc. (in very small amounts.)
Biodegradable Materials:
Unbleached: Food-soiled paper napkins, tea bags, coffee filters.
Never
Meats & Dairy:
Large amounts of chicken, beef, pork, & lamb, excessive cheeses & yogurts.
Fats & Oils:
Solid fats (butter, margarine, lard), cooking oils.
Hard Waste:
Woody plant matter (sticks & branches), salt, hard bones (chicken, beef, pork, lamb, etc), fruit pits, pineapple heads, walnut shells (toxic to plants.)
Synthetic Waste:
Soaps, shampoo & conditioner, packaging, diapers, baby wipes, feminine hygiene products, pet feces, cigarettes, styrofoam, synthetic chemicals (including cleaners, disinfectants, etc.)
Recyclable Waste:
Paper, envelopes, paper boxes, metal, plastics, glass.
Tip:
●For optimal composting, please break down food waste into small pieces before putting it in. If the waste contains too much liquid, please filter out the water first
●For the sake of plant nutrition, please follow the list to fill your composter, and keep sugary and oily scraps to a minimum for Vego, Fertilize, and Grass modes

What is Vego Meal?

Vego Meal, the nutrient-rich output from our Kitchen Composter, can be used as a plant meal, reducing waste and supporting the "garden to table & back again" concept.

What Should I do with my Vego Meal?

The modes you run on your Vego Composter determine how you can use the nutritious Vego Meal:
Vego Mode
Usage for Indoor Plants. Outdoor Plants. Garden Beds Planters, Lawns. Add to potting soil or use as a topdressin
Mix Vego Meal with soil in a 1:10 ratio. Higher maturitytio of Vego Meal to soil. Grass mode output is ideal.
Express Mode
Usage for Garden Composter, Worm Composter, Storage, Green Bin
Add excess to compost piles to stimulate composting, or in airtight containers for later use. Reduced volume and odor make it ideal for composting.
Fertilize Mode
Usage for Outdoor Plants, Garden Beds, Planters
Topdress using a 1:10 ratio of Vego Meal to soil. Adjust the ratio based on plant stages for optimal growth.
Grass Mode
Usage for Lawn,Outdoor Plants, Garden Beds, Planters
Use as a topdressing. Apply in the morning or evening, during rainy or dry days. Use a 1:10 ratio of Vego Meal to soil. Grass mode output is ideal.

How should I maintain my Vego Composter?

Cleaning your Vego Composter
To maintain and upkeep your composter, it is important to keep it clean. We recommend cleaning the exterior of your device once a month or as frequently as your other kitchen appliances. To ensure optimal performance, clean your inner bucket every time it is emptied.
●Unplug the power cord before cleaning.
●Please use a soft, damp cloth to wipe the exterior surfaces of the Vego Composter, including detachable parts such as the lid, inner bucket surface, and carbon filter box. If heavily soiled, you may use a small amount of dish soap. After cleaning, ensure to dry the surfaces thoroughly.
●Do not submerge your device in water as it contains electrical components that could be damaged by water and may cause electric shock.
Cleaning your bucket
Different types of kitchen waste may leave residue on the inner walls or blades. After cleaning out the Vego Meal, you can remove the residue as follows:
●Quickly clean the inner surface and any food residue using a brush and soap.
●For stubborn residue, add water to the waterline inside the bucket, cover with the lid, and activate Clean Mode. After the mode ends, pour out the dirty water and wipe clean.
●The inner bucket is dishwasher safe. Run a hot cycle, and after it completes, allow the bucket to cool before placing it back in the machine.
●Ensure the inner bucket is dry and cool before reinserting it into the device.
The Carbon Filter Refill Kit
The Carbon Filter Kit helps absorb odors produced during the composting process. You need to replace this periodically. Your device will notify you when it's time to replace the filter, or you can replace it every three months or whenever you notice strong odors.
Purchase a Carbon Filter Refill Kit at the following link: https://vego.com/pages/installation

How to create an account in the app?

1. Tap on the "Sign Up" button.
2. Enter your email to receive the verification code.
3. Set a password for your account.
4. Agree to the terms of use.

How to connect devices and App?

1. Enable bluetooth on your phone
2. Click “Add Device”
3. The inner bucket and top lid of the composter are installed and in the standby state. Press and hold the clean mode button for 10 seconds and wait for a sound beep 3 times, and then your composter will appear in the app
4. Click “Connect” in the app, and enter your wifi credentials
Note: During the connection process, your phone, device, & wifi router should be within 10 ft of each other

How do I establish connection if my device supports both 2.4G and 5G networks?

If your router supports both 2.4GHz and 5GHz networks, while only one Wi-Fi name appears in your network selection page, please take the following steps.
1. Go to your router's wireless connection page (access is usually provided on the label on the back of the router);
2. Proceed to the settings page for 2.4GHz, and set the Wi-Fi name (SSID) as xxx-2.4G, with xxx for the Wi-Fi name. Save the new settings;
3. Proceed to the settings page for 5GHz, and set the Wi-Fi name (SSID) as xxx-5G, with xxx for the Wi-Fi name. Save the new settings;
4. A new Wi-Fi network name should then appear in your mobile phone's Wi-Fi settings.
Note: After changing the Wi-Fi name, reconnect to the wireless router device. Use the same password if it has not been changed.

Can multiple devices be connected to the same account?

Yes.

Can I manage multiple devices with one app?

Yes, you can manage multiple devices using just one app.

Can I share my device with family members?

Yes, you can share your device with up to 5 friends via the app.

What should I do if an invited user accidentally deletes the device?

You can invite the user again.

What is the Reminder Function?

Smart reminder assistant keeps users updated on real-time progress and completion of the device, reminding them to dispose of the waste.

What OS versions are supported by the Vego app?

iOS: Version 16 and newer ones are supported.
Android: Version 8 and newer ones are supported.

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Still Have Questions?
Customer Service (8:30 AM - 3:30 PM CST, Monday to Friday):
Support Phone: (866) 646-1230
Support Email: hello@vego.com